Terms of Service

Overview

The terms “we”, “us” and “our” refer to Loyal Servants. Loyal Servants operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

Section 2 – Our Products

We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ from how they appear on your screen due to device type and settings. We do not warrant that the appearance or quality of any products will meet your expectations or match depictions in our online stores. All descriptions are subject to change without notice. We reserve the right to discontinue any product at any time.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Loyal Servants reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Purchases are subject to return or exchange solely in accordance with our Refund Policy.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase and payment information for all purchases.

Section 5 – Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you.

Section 6 – Intellectual Property

Our Services, including all trademarks, text, images, graphics, video, and audio, are owned by Loyal Servants, its affiliates or licensors and are protected by applicable intellectual property laws. You must not reproduce, distribute, modify, or create derivative works of any material on the Services without our prior written consent.

Section 7 – Optional Tools

You may be provided with access to third-party tools as part of the Services. We provide access to such tools “as is” and “as available” without any warranties. Any use of optional tools is at your own risk.

Section 8 – Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of third-party sites. If you access these sites, you do so at your own risk.

Section 9 – Relationship with Shopify

Loyal Servants is powered by Shopify, which enables us to provide the Services. Any sales and purchases you make are made directly with Loyal Servants. Shopify is not responsible for any aspect of sales between you and Loyal Servants.

Section 10 – Privacy

All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our privacy practices.

Section 11 – Feedback

If you submit any ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use such Feedback in any medium for any purpose. You represent that you own or have rights to all Feedback you submit.

Section 12 – Errors, Inaccuracies and Omissions

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice.

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any regulations, to infringe intellectual property rights, to harass or harm any person, to transmit false information, or to interfere with the security features of the Services.

Section 14 – Termination

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 15 – Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Section 16 – Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, LOYAL SERVANTS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

Section 17 – Indemnification

You agree to indemnify, defend and hold harmless Loyal Servants and our affiliates from any losses, damages, liabilities or claims arising from your breach of these Terms, violation of any law, or your access to and use of the Services.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be enforceable to the fullest extent permitted, and the remaining provisions shall remain in effect.

Section 19 – Entire Agreement

These Terms and any policies posted by us constitute the entire agreement between you and us, superseding any prior agreements.

Section 20 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Section 21 – Changes to Terms

We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the Services constitutes acceptance of those changes.