Shipping Policy

Domestic Shipping (Malaysia)

We deliver nationwide through PosLaju and J&T Express, trusted partners known for reliable service.

• Standard Delivery: 3–5 business days.
• Free Shipping: Orders above RM300 qualify for free standard delivery.

Service Differentiation

• PosLaju is highlighted for East Malaysia coverage (Sabah/Sarawak), where reliability is a customer concern.
• J&T Express is positioned for urban and peninsular speed, ensuring fast delivery in major cities and towns.

Note: Depending on location or seasonal demand, we may use alternative trusted couriers to ensure timely delivery.

International Shipping

For overseas customers, we partner with leading international couriers (such as DHL, FedEx, or Aramex).

• Delivery timelines vary by destination.
• Customs duties and taxes are the responsibility of the customer.
• Customs clearance may extend delivery timelines.

Tracking & Notifications

Once your order is dispatched, you’ll receive a message with your shipping label with the tracking number that you can use to track your package via the courier’s website.

Packaging & Care

All orders are packed using courier-approved materials to ensure safe and reliable transit.

• Secure Sealing: Parcels are tightly sealed to prevent tampering and protect against moisture or handling damage.
• Courier Standards: Packaging complies with PosLaju and J&T Express requirements, ensuring smooth processing through their networks.
• Size & Weight Optimization: Boxes and mailers are selected to match courier guidelines, minimizing delays and extra charges.
• Garment Care: Each item includes a clear care label with washing and handling instructions.
• Packaging may vary depending on order size and courier requirements.